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👇 Car Detailing FAQ’s 👇

custom logoD&V Mobile Detailing ServicesD&V Mobile Detailing Services
4.8 Stars - Based on 1296 User Reviews

Interiors - Whats Included?

👉 Vacuum Interiors. (not including pet hair – See add on)
👉 Steam and Shampoo all Carpets and mats
👉 Seats (Cloth and Leather): Steam Clean & Shampoo cloth seats. / Steam clean and condition leather seats.
👉 Steam and Brush – Doors, Center Consoles, Dashboard, Cup Holders, Air Vents, Door Pockets, Steering Wheel and Knobs, Pedals, & Seat Track etc.
👉 Apply Protectant (Non Glossy / Matt Finish) to all hard plastic interior surfaces. (includes Dash, Cup Holders, Air Vents, Doors)
👉 Glass Interiors: Clean windshield, windows, rear view mirror, Rear Window and sun roof. (from inside).
👉 Vacuum and Wipe Down Trunk Area. (does not include the wheel well and tool chambers)
👉 Spray Degreaser and Wipe down door Jambs. (does not include the corners of the trunk for SUV’s)

Please NOTE: Additional charges will apply in case there is Pet Hair, Mold, Very Heavy Stains, Sand (in carpets) etc. The technician will inform you about the additional charges and fees before starting.

(Vac & Wipe Down – NO Steam& Shampoo)

Ideal for vehicles that need a regular and quick clean up from the insides. We will…
👉 Vacuum all Carpets and Seats. (NO steaming or shampoo)
👉 Wipe Down Doors, Center Consoles, Dashboard, Cup Holders.
👉 Apply Protectant (non glossy) to all hard interior surfaces.
👉 Clean interior windows from inside.
👉 Vacuum Trunk Area.

Please NOTE: This service will NOT take out any stains. Additional charges will apply in case there is Pet Hair, Mold, Very Heavy Stains, Sand (in carpets) etc. The technician will inform you about the additional charges and fees before starting.

Note: This is an “ADD” on service to the Full Interior Detail Package

Normal Mold: Mold is present only in a few sections.

Exessive Mold: Mold is present extensively in most sections of the vehicle.

For detailed FAQ’s regarding Mold please visit our page that is dedicated for “mold” and questions you may have by
CLICKING HERE….

Instead of chemicals, we use Ozone + Superheated Steam at over 125 °C to kill and remove mold.

Science has shown that Mold Dies at 70-80°C. We steam at over 110°C using commercial grade steamers to ensure the Mold is killed without chemicals.

Further, We will run ozone gas in the vehicle for 30 minutes, Ozone is known to kill 99% of all viruses and it will help kill airborne virus/mold spores.

Note: This is an “ADD” on service to the Full Interior Detail Package with Pet Hair being present mildly in most sections .

“Mild” Pet Hair is mild and only in a few sections of the vehicle.

“Excessive” Pet Hair is present extensive and in most sections of the vehicle.

In addition to all the steps involved for the full interior steam cleaning, we need to use special brushes to hand brush the entire vehicle and then Vacuum multiple times to pick up as much or pet hair as we can.

Often there is an Odor due to pets too. An additional $30 for an Ozone treatment for 30 minutes will help reduce the smell.

Note: This is an “ADD” on service to the Full Interior Detail Package.

In addition to all the steps involved in the full interior steam cleaning, we will also steam and shampoo the headliner and run Ozone gas for around 30 minutes.

The Ozone Gas “helps” neutralize the smell to a great extent. (We would say 70-80% of the smell will go away after the process), any residual smell should go away by airing your vehicle for some time.

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Scotchgard Upholstery Protector Auto Care helps to protect against spills and stains such as coffee, juice and ketchup. It won’t change the look or feel of typical automotive upholstery. The upholstery protector is ideal for use in cars, trucks, boats, and RV’s.

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Exteriors- Whats Included?

This service is an “ADD ON” service to our Interior Detail Packages. We do NOT travel only for this service.

What’s Included?
👉 Wash the Vehicle with a low-powered pressure washer.
👉 Spray Vehicle with Soap using a Foam Cannon.
👉 Brush the Vehicle by hand.
👉 Rinse Vehicle.
👉 Clean & Shine Tyres and Rims.

This service is an “ADD ON” service to our Interior Detail Packages. We do NOT travel only for this service.

(2-3 Month Protection… Per manufacturer)
Whats Included?
👉 Wash the Vehicle with a low-powered pressure washer.
👉 Spray Vehicle with Soap using a Foam Cannon.
👉 Brush the Vehicle by hand.
👉 Rinse Vehicle.
👉 Clean & Shine Tyres & Rims.
👉 Spray Liquid Wax & Wipe down with Microfibre Cloth.

Note: This service will NOT correct any paint imperfections like Scratches, Swirl Marks, Oxidation, Over Spray, Tree Sap, Bugs etc

(6+ Month Protection… Per manufacturer)
Whats Included?
👉 Wash Vehicle with a low powered pressure washer.
👉 Spray Vehicle with Soap using a Foam Cannon.
👉 Brush Vehicle by hand.
👉 Rinse Vehicle.
👉 Wipe Down.
👉 Apply Wax
👉 Buff the Wax using an orbital buffer.
👉 Clean & Shine Tyres & Rims.
👉 Apply Cream Wax & Buff with an Orbital Buffer.

Note: This service will NOT correct any paint imperfections like Scratches, Swirl Marks, Oxidation, Over Spray, Tree Sap, Bugs etc.

All the steps for Wash, Clay, Wax & Buff with the ++ “Compounding & Polishing”.
Before applying the Wax and Buffing there is an additional step using a Clay Bar.

After Claying the vehicle, we will apply a compound that will help correct “surface level” paint imperfections like clear coat scratches, swirl marks, watermarks, and oxidation.

We will then buff the areas to make sure we get the maximum possible restoration for your vehicle. To buff, we use pads that have the necessary grit to ensure, we can restore the paint without causing any damage to your paint.

We will then apply polish to bring out the shine and buff it again before Waxing the vehicle to ensure maximum protection.

See all the steps and answers to FAQ’s by CLICKING HERE

This service is an “ADD ON” service to our Interior & Exterior Detail Packages. We do NOT travel only for this service.

Whats Included
👉 Wash Engine Bay with a low powered pressure washer from a distance.(Avoiding all electrical areas like fuse box & battery & Alternater)
👉 Spray Concentrated Engine Degreser “from top” and brush by hand (till reachable from “Top”).
👉 Rinse the Engine Bay.
👉 Apply Dressing (non Glossy) To all plastic and rubber areas.
👉 Clean the cracks of the hood for mud, debris etc.
Note: This service will NOT Identify an Oil leak and will not clean any areas beyond arms reach from above.

This service is an “ADD ON” service to our Interior & Exterior Detail Packages. We do NOT travel only for this service.

As vehicles get old, the headlights seem to fade and become Hazy. This is mainly the plastic on the exteriors.

Due to the weather, mud, rocks and other elements its only normal that plastic and headlights will lose their shine.

If neglected it can not only be a Hazard, but replacement can cost quite a bit. A headlight restoration Add on service can bring it back to life to 80% +.

Learn More About Headlight Restoration

The Undercarriage Wash service is an “ADD ON” service to our Interior and Exterior Detail Packages.

Driving conditions in Vancouver can be wet and can cause dirt and grime to accumulate. During the winters, salt and other debris, can actually corrode and create problems in the undercarriage of your vehicles.

Doing a Periodic vehicle undercarriage wash, will increase the life of your vehicle.

Note: We will not be able to raise the vehicle, we will use a pressure wash broom to do this service)

Pricing Questions

Mobile fees are included in the price. View our  for upfront pricing., or

We accept all kinds of payments – Credit Cards, Interac, Cash, and Checks, (invoices & Receipts can be provided)

We are sorry, but once you call us, you are not eligible for any online discount. We need to be fair to everyone. (however if our website is not working for any reason, we will honor the online discount)

Yes, if you book more than one vehicle on the same day. We will offer you an additional 10% discount on full Interior and Exterior services. Discounts will show when while booking the appointment.

Some clients have mentioned to us that they feel our prices have gone up, this is true in some cases. The cost of chemicals like shampoo and polish has gone up by over 50%, and gas prices and wages are also considerably higher. Hence the slight increase in our prices.

Existing customers can always talk to us, and we will try to keep the price increase to a minimal.

General Questions

Q: What type of equipment do you use for cleaning vehicles?

A: Unlike the large vans with inbuilt carpet extractors commonly seen for home carpet cleaning, our vehicles do not feature this equipment. We prioritize our client’s preference for dry interiors, especially considering concerns surrounding dampness post-COVID. Instead, we employ commercial-grade steamers and premium carpet and upholstery shampoo, along with heavy-duty shop vacuums for thorough dirt extraction.

Q: What is your cleaning process like?

A: After serving over 1250 satisfied clients, we’ve refined our approach to ensure optimal results:

a) Our steam cleaning process not only exceeds traditional detailing methods but also effectively sanitizes and disinfects vehicles. Operating at temperatures above 120°C, the steam eliminates bacteria such as mold and other pathogens. Additionally, it aids in loosening dirt, making it easier to extract during vacuuming.

b) Using powerful shop vacuums with over 5 horsepower, we ensure all remaining dirt is thoroughly removed.

Q: How does your method differ from traditional cleaning methods?

A: Traditional methods typically involve using a single machine to apply a shampoo and water mixture before using the same machine to extract the solution. However, this approach is not as effective. For more information on why traditional methods fall short, please refer to our article

The Power Duo: Steam Cleaning and Shampooing

Yes, we can still work if its Raining
We put a canopy (8ft x 10 ft) and work under (as long as your vehicle will fit under it)

We do NOT have a Shop, we are mobile-only. Our equipment is in vans that leave in the morning and come back in the evenings.
(In exceptional cases we can do jobs at our home driveway, but due to covid, we cannot host. If you can have a drop-off and pick-up, please let us know 48hrs in advance and we will try to accommodate you)

We have over 1000+ reviews for Pricing, Quality, and Customer Service.
We are one of the Best Detailing companies in the Vancouver area, as per the  & 

Our minimum service charge for Mobile detailing is $100.
We need to factor in gas prices and travel & setup time.  We normally do not come out just for sections.

Depending on the condition of the vehicle we can only claim that “we will TRY our best” we do not make any claims that we can remove EVERY stain or make your vehicle brand new.

We request 24-48 hours advance notice. You can view our availability on our online calendar page. This is also visible when you book an appointment online.

Since we use steam, we do not make the vehicles very wet to start with.
Normal drying time during is 1-2 hours (with windows open). It might take longer depending on the exterior weather conditions.
For Vehicles that have been exposed to water leak, it may take longer and a space heater might be needed.
Please Note We do not dry out vehicles before leaving.

We request our clients to check the vehicles before we leave so we can take care of any issues.
However, we understand there are exceptions. If there is an issue, cos we missed something, you have 24 hours to let us know and we will come back for a redo.
(not applicable if the technician has already informed you and you have agreed)
Note: If you are not available for the final inspection, you waive the right for a redo.
Mold vehicles have a maximum of 48 hours for a redo.

Yes, we do. We are ARI and Hollman approved for Federal and Provincial clients.  We also work with many where we take care of their fleets.
Pricing discounts are available based on the number and frequency needed by the client.

We are sorry, but we do not travel to give estimates. We have a good idea of what the job will entail, and our online booking system will give you accurate estimates.

(we may ask for pictures to help us give you an accurate estimate)

NO, we do not take away the trash, it can cause cross-contamination for other customers.
We sanitize our vehicles periodically, and we do NOT put any trash from customers in our vehicles.
This policy is for the safety of our employees and our other customers.

We request clients to take out valuables and personal belongings prior to our arrival. We can put garbage like Mcdonald’s and Candy wrappers in a garbage bag and throw it away at your premises.

NO, Unless Empty and asked specifically,

Often clients have important papers like Vehicle Handbooks and Insurance papers (along with receipts) in the glove box and center console box.

We will NOT clean these areas if there are documents or other personal items, however, if they are empty – we will gladly clean them for you. (Just remind the technician if possible).

Detailing in Parkades

In order to provide auto detailing services in a parkade, we need access to power for interior detailing services & access to water + power + a wash bay (for drainage) for exterior wash/ detailing services.

Additionally, we will need to work your doors to be open for 1-2 hours. (So about 2 parking stalls of space).

Also, approval from Management / Strata needs to be taken before we reach, else a $50 travel fee might apply.

Most privately monitored parkades like those by IM Park, will NOT allow us to provide auto detailing in parkade for a vehicle unless we also pay for the hourly parking.

Occupying additional parking spots, (so we can clean) can lead to additional charges for our mobile auto detailing service.

Please talk to the company, and take approval. If you do, (and are willing to bear expenses for the fees) most certainly, we will come and detail your car out of your parkade.

If it’s below ground level, running a Generator for 2 + hours will create smoke. So Unfortunately we cannot work out of a generator, If the parking is on ground level, yes, we can run a generator to provide Auto detailing in the apartment or parkade, as long as you get prior approval from the property management company.

We have had instances where the noise and smoke from a generator have created complaints from neighbors while we are providing our mobile detailing services in condos and parkades.

We want to make sure we are not becoming a nuisance to the neighbors.

Most mall lots are monitored by private companies. Unless you have prior approval from them to detail vehicles, we cannot come and do it.

For Sure, you can take an additional 5% off by putting the coupon code (CONDO5) on check out.

If you can help us become a vendor with your strata, we will give your entire building an additional 10% discount.

Mold

The first indication of the presence of mold in cars is a Damp and Musty mold smell that you will be able to get the mold smell as soon as you open your vehicle.

Even if the mold is not visible in the vehicle, the smell is an indication that there is mold in the vehicle.
Visually, if you can see a Fuzzy-looking, moss-like substance growing, it’s a clear indication of Mold in your car.

D&V has been cleaning mold from vehicles for many years and have cleaned mold from cars in the hundreds.
Our experience includes cleaning commercial trucks for Mold & Virus exposure, including COVID to ensure that they are safe.

We have even provided certificates for border services(both Canada & U.S.A), where they accept our validation that Trucks have been sanitized at over 120 °C. (thus killing all known viruses)

Science has proven that mold and most viruses including the coronavirus cannot survive at temperatures over 80°C.

So instead of throwing in a bunch of chemicals, that may or may not work. our mold removal process makes use of superheated steam at over 120°C, to ensure that all the mold viruses in vehicles are killed on contact.

Our mold removal & virus removal services include steaming the entire vehicle (including headliner seatbelts and trunk area) with superheated steam from our commercial-grade steamers.

Further, we run an Ozone gas for around 30 minutes so that any Mold spores in the air and ventilation system are killed, and the mold smell is minimized.

The steaming and shampoo will not only kill the mold, but will also help with the smell. The Ozone gas will kill the air-borne spores and take care of 90% of the smells. Once the car is Mold Free, we request that you drive with windows down so that the vehicle can be aired, and you let the moisture get out.

After we complete the service, we request our client to consider the following.

Drive for the first 30 minutes with windows down to let the Ozone gas go away (Ozone is NOT very healthy)

Roll down one window by an inch so that internal moisture has somewhere to escape (if the weather outside is not raining)

If the vehicle had excess water, please consider running a small space heater in the vehicle with a window rolled down by an inch. (please monitor the heater and make sure the heat is not excessive, please take care of electrical wiring).

Most often mold forms in cars due to water leaking into a closed vehicle where air circulation is limited. This could also be due to condensation that naturally occurs during winter.

Mold forms in vehicles that have not been used for a period of 1-3 weeks, the moisture due to a leak or condensation does not have any place to escape, and it creates a damp environment that makes mold grow.

As long as the vehicle is in use, well-ventilated, and there is air circulation, the chance of mold forming in vehicles is minimal.

After the D&V team completes the service, we request our client to consider the following.

a) Drive for the first 30 minutes with windows down to let the Ozone gas go away (Ozone is NOT very healthy)

b) Roll down one window by an inch, when back home (if in a safe neighborhood) so that internal moisture has somewhere to escape (if the weather outside is not raining)

c) If the vehicle had excess water, please consider running a small space heater in the vehicle with a window rolled down by an inch. (if in a safe neighborhood) & (please monitor the heater and make sure the heat is not excessive, please take care of electrical wiring not becoming a fire hazard)

If we have missed a spot, we will come back and clean it within 48 hours of providing the service.

Please use the vehicle as much as possible, if there is a leak in one of the seals or if the vehicle is again kept closed for over 1 week, the chance of mold forming again is very high, and we “WILL NOT” come back to do repeated cleanings at no charge. The Service will be treated as a New Service Charge.

Please Note : We cannot dry the car after the service, and the vehicle will be a little damp. We request that the client airs out the vehicle and drive with the windows down by an inch so that the moisture can escape.
keeping the vehicle damp in a closed space, WILL probably cause mold to come back & we cannot be held liable for the same.

Mold is a Virus & a Health Hazard

While it might only be Visible in only one area, the Virus could have moved to other sections and started growing there with time. (think of a car exposed to Covid, and only do one section)

We will need to Steam the entire vehicle, including the headliner, and run an Ozone Gas for 30 minutes to make sure the virus is Killed.  We are sorry but we do not do any shortcuts when it comes to health.

You will need to take the interior service & add the mold option while booking an appointment with us. ( WE DO NOT DO SECTIONS)

Once the mold sets in seatbelts and other Vynyl, the steam will kill the mold, but we cannot take out the mold spots from seatbelts

We will spray superheated steam around the seats, and the mold will be killed.

We cannot remove the seats. This is mainly done by mechanics, our technicians are not qualified to remove seats, and neither do they have the tools.

Further it’s a liability issue if we try to do it and mess up something.

However, if you want to remove the seats yourself, we will be more than happy to clean out the mold for you.

We will spray superheated steam into the air vents. It will kill the mold that can be reached. The rest of the mold will be killed with the ozone gas that is run inside the vehicle for 30 minutes.

Off Course – Check them out before deciding.
button showing click to view more D&V work videos

We are mobile-only, our vans have all the equipment to clean mold from our customer’s cars, we do not have a location where you can come for removing mold from your vehicles.

We will come to your location, we do need access to a power outlet.

Frequently Asked Questions(FAQ)
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